CANCELLATION
& REFUND.
Last updated: March 2026
Since KREVVA products are made-to-order, please read our cancellation and refund policy carefully before placing an order.
Quick Summary
ā¢ Cancel within 24 hours of order ā¢ Returns only for damage/defect/wrong item ā¢ Mandatory unboxing video required ā¢ Report within 48 hours of delivery ā¢ Refund processed in 5ā7 business days
1. Order Cancellation
You may cancel your order if: ā¢ Request is made within 24 hours of placing the order ā¢ Order has not been dispatched or processed beyond initial stage After 24 hours, cancellation requests will not be accepted.
2. Returns & Replacements
We accept returns or replacements only if: ā¢ Product is damaged ā¢ Product has a manufacturing defect ā¢ Wrong item is delivered We do NOT accept: ā¢ Size issues ā¢ Change of mind ā¢ Preference-based returns
3. Mandatory Proof Requirement
To request any return, replacement, or refund: ā¢ You must record a clear unboxing video ā¢ Video must show: ā Sealed package ā Opening process ā Product condition Without valid video proof, requests may be rejected.
4. Reporting Issue
ā¢ Must be reported within 48 hours of delivery ā¢ Email must include: ā Order ID ā Issue description ā Photos + video Email: support@krevva.in
5. Refund Process
ā¢ After approval, refund is processed within 5ā7 business days ā¢ Refund is issued to original payment method
6. Non-Refundable Cases
ā¢ No video proof ā¢ Request after 48 hours ā¢ Used or washed product ā¢ Incorrect size selection ā¢ Minor color differences
FAQ
Q1. Can I cancel after 24 hours? No, cancellation is not allowed after 24 hours. Q2. Is video mandatory? Yes, without video proof claims may be rejected. Q3. Can I return for size issue? No, please check size chart before ordering. Q4. How long refund takes? 5ā7 business days after approval.